Get in Touch With Us
If you have a question about our casino reviews, spotted something that needs a second look, or want to suggest a topic we should cover, this page explains the best way to reach us and what happens once you do.
How to Contact Our Team
Email is the most reliable way to get in touch. Every message is read by a real person, and we aim to reply within two working days. When you write to us, a brief description of your enquiry upfront helps us get your message to the right place quickly.
Reach us at [email protected]
We do not use automated responses in place of a genuine reply. You will always hear back from a team member who has actually read what you sent.
What You Can Write to Us About
We hear from readers for a wide range of reasons. Some of the most common include:
- Questions about our reviews — If something in our casino comparisons, bonus breakdowns or payment-method coverage is unclear, we are happy to explain further.
- Corrections and accuracy flags — Bonus amounts, wagering conditions and casino terms change frequently in this industry. If you spot information that looks out of date or incorrect, please let us know and we will verify it against current operator terms.
- Suggestions for coverage — We regularly update and expand our content. If there is an aspect of Australian online gambling you would like to see covered — a particular payment method, a game type, or a licensing question — we genuinely want to hear it.
- Partnership and editorial enquiries — If you represent an operator or organisation and would like to discuss how we might work together, please introduce yourself and outline what you have in mind. Note that commercial relationships do not influence our editorial ratings or rankings.
- Responsible gambling concerns — If you or someone you know is experiencing difficulties related to gambling, please mention this in your message. We will point you towards appropriate support services available to Australian residents, including the national Gambling Help Online service at gamblinghelponline.org.au or call 1800 858 858.
Our Editorial Standards
Online Casinos Australia is an independent comparison site. We research and review offshore casino operators available to Australian players, covering areas including welcome bonuses in AUD, licensing and regulatory standing, pokies and table game ranges, live dealer offerings, payment methods and withdrawal conditions.
Our rankings are based on editorial assessment. The casinos we feature may pay commission when a reader signs up, but that commercial arrangement does not determine where an operator sits in our rankings. We aim to reflect what genuinely matters for Australian players: licence transparency, fair bonus terms, fast withdrawals and solid customer support.
If you believe any of our published content does not meet that standard, we want to know. Reader feedback is one of the most useful checks on the accuracy of what we publish.
Response Times and What to Expect
Our standard response window is two working days. During particularly busy periods it may take a little longer, and we appreciate your patience. We follow up on every message — if you have not heard from us after five working days, it is worth checking your spam folder and sending a follow-up.
To help us respond as usefully as possible, it is worth including:
- The page or casino in question, if your message relates to specific content
- A brief description of the issue or question
- Any relevant details, such as a bonus term you have seen elsewhere or a discrepancy you have noticed
A Word on Player Eligibility and Responsible Play
All content on this site is intended for adults aged 18 and over. The casino operators we cover are offshore platforms operating under international licences; they are not regulated by an Australian domestic authority. It is each player's responsibility to understand the legal position in their state or territory before registering with any operator.
We include responsible-gambling information across our site because we believe informed players make better decisions. If your enquiry touches on player protections, spending limits, self-exclusion tools or support services, we are glad to help point you in the right direction.
Thank you for taking the time to visit this page. We look forward to hearing from you.